Tuesday, November 19, 2019
4 ways to help master the phone interview
4 ways to help master the phone interview 4 ways to help master the phone interview Part of my job entails hopping on the phone and convincing companies and conferences to book me as a speaker. Itâs like a job interview every time, and it always reminds me of my very first phone interviews for internships back in college. I was so nervous my knees would be shaking and Iâd feel nauseous with anxiety. Even though Iâve become more comfortable over the years, there are still a few key best practices I rely on to make the best possible impression.Rise and shineFirst, I always try to stand up. When youâre standing, you entire demeanor changes and often, your vocal tone does, too. As Iâm listening to the dial tone ring, nervously awaiting their pick-up on the other end of the phone, I force myself to smile, knowing that itâll make me sound more pleasant and cheerful, too.But instead of nerves being my biggest enemy nowadays, itâs distractions. Since I take these calls throughout the course of an average workday, Iâm usually within site of my laptop, which i s ripe with distractions â" even if itâs just my inbox. One minute, Iâll be engrossed in a conversation with a potential client, and the next Iâll see an urgent customerâs request appear at the top of my inbox â" ah! Or one of my team members will pop into slack to chat with me â" yikes!No screens, no stressItâs impossible to not be distracted within sight of your screens. So for any job-seeker whoâs taking a phone interview, just because youâre face isnât on camera, doesnât mean you should let your eyes wander. Sequester yourself in a room without screens whenever possible to make it easy to avoid any alerts and notifications popping up while youâre mid-sentence.Take noteThe one thing I recommend you DO keep within sight is the name(s) of the folks youâre speaking to. This is especially true when youâve got multiple interviewers on the other end of the line. Whenever you can, write their names on a sticky note before youâre even on the call and keep tha t sticky posted within sight. Use their name a few times throughout the call to show youâre really listening. As Dale Carnegie once said:âA personâs name is to him or her the sweetest and most important sound in any language.âThe key here is to make sure youâre never giving the impression that there are more important things youâd rather be doing than talking to them right this moment.Handle stress seamlesslyAnd if, God forbid, something crazy does come up, like a fire alarm or your dog starts barking his head off at the mail carrier, put yourself on mute and if absolutely necessary, ask politely for a moment to yourself. You might say something like: âI am so sorry to ask, but may I place you on a very brief hold?â Upon return, explain but donât dwell on whatever went down. Dive right back into the conversation with something like, âMy apologies, so where were we?âKeep these principles of strong phone etiquette in mind for your next interview or pitch call, and youâre sure to give a polished, professional impression.Do you have any phone interview best practices to share? Or some horror story about a phone interview faux-pas? Iâd love to hear about it on social media at @emiliearies and @bosseduporg. I canât wait to hear what you think.This article first appeared on Bossed Up.
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